If you are going somewhere with an Uber driver and they ask you to cancel the ride during the trip, would you do it? Well, this is something that people are experiencing and have shared their stories in forums and websites.
Uber is a worldwide company useful for travelling, and it has approximately 130 million active users who request rides during the day. It is very popular and easy to use, but sometimes there can be rough experiences with drivers, especially when fees are in place.
It is expected to receive cancellation or waiting time fees, but when the driver asks you directly to cancel it yourself, something is not right. They do this for a few reasons, although it is not justifiable most of the time.
How do you get a fee in Uber?
People may assume that once they order an Uber, they can leave them waiting for a long time until they are ready, but that is not the case. As a rider, it is your responsibility to get in your car on time, so requesting a ride when you are near the pickup location is recommended.
So, how do you get the waiting time fee? If you are two or more minutes late to your pickup spot, the charge will begin accumulating, and the fee is based on the per-minute wait time rate applicable in that city. On top of that, if the driver is waiting for a long time, they can even cancel the ride.
YSK: Your Uber driver can cancel your ride and charge you a cancellation fee after waiting at the pickup location for 5 minutes.
byu/b_enn_y inYouShouldKnow
And speaking of cancellation fees, there are some rules that state whether you will be charged or not:
- If by the time you are looking for an Uber, you have yet to be paired with a driver or within the next two minutes that you have been paired, you can cancel it free of charge.
- On the contrary, cancelling the ride once you have been paired will incur a cancellation fee.
If you decide to cancel it mid-ride, it would be greatly appreciated if you state your reasons to the driver. By doing so, you can avoid any possible discussions or fights.
Uber drivers taking advantage of riders
How do riders know which drivers are safe and reliable to pick? It is all thanks to the rating system. So, at the end of the trip, both parties give each other a rating; naturally, drivers with good ratings will likely get more trips and earn more.
That being said, maintaining a reputation is essential to them, so for example, when the driver cancels the trip for unknown reasons, they might get penalised. After many cancellations on his behalf, the rating systems can start to affect their presence on the platform.
So, what does this have to do with drivers manipulating riders? Sometimes, an Uber driver might ask the rider to cancel the trip, which means the rider gets a cancellation fee, and the driver goes home without penalization.
Driver told me to cancel ride
byu/Agreeable-Currency91 inuber
What is best to do in these situations is to tell them that you are not cancelling, no matter how long it will take. After some time, unjust drivers will cancel the trip, and you will not be charged any fee. And before closing the app or choosing another rider, take a screenshot of the conversation and report it to Uber.
But that is not all; some might even ask you to cancel the ride and still take you to the destination for cash. It is because Uber pay drivers a percentage of the total trip, so getting cash allows them to earn the full payment.
Uber driver requests me to cancel and will do the trip for cash
byu/Jungledick69-494 inuber
These situations are unethical and against Uber’s policy, so at the end of the day, we recommend that you report them, and in case of losing money, contact their support team.