PayPal is known for the efficiency it offers in its services but also for the number of limitations it has. Its terms and conditions are perfectly detailed; but for some, they are more complex than expected.
It is frustrating when your PayPal account is permanently limited and even more frustrating when you don’t understand why this has happened. One of the latent concerns in this situation is how to recover the funds in that account.
How do I get the money out of my permanently limited account?
If the account is limited at the time there are still funds in the account; PayPal will hold the funds for 180 days to protect itself from liability. That way, if the platform requests disputes, refunds, claims, etc., towards the account, those funds will be used to cover those payments.
Once all the reimbursements and other expenses are paid and the 180 days of retention have passed, PayPal sends an email with the corresponding instructions to recover the remaining funds of the account.
Likewise, if, after the limitation, the funds in the account are insufficient to pay all the necessary expenses, you will need to cover the difference with personal funds. As the account owner, you are solely responsible for all chargebacks, reversals, fees, claims, penalties, fines, and other liabilities.
Is it possible to remove the permanent limitation?
There is a possibility to contact a PayPal employee and have a high enough authorization to request the removal of a permanent limit from the account. It should be mentioned that the process is long and complicated.
The only way PayPal could remove the limitation is if there was a mistake and there is no rule stating that the account should be limited. As soon as the restriction is recognized as a mistake and it is possible to prove it, it is essential to contact the platform immediately.
If the limitation is due to the violation of an agreement with PayPal, it will be maintained, and there will be no way for the account to be returned.
How to contact PayPal support?
Once certain that PayPal’s decision is wrong and there should be no limitations, it is time to contact PayPal directly. Some users have chosen to communicate with the platform through their social networks on Facebook or Twitter.
Another alternative is to go to the “contact us” option on the PayPal page and click on the contact links. Here you will find different options such as “send us a message,” “call us,” “ask the community,” and “resolution center.”
There is also the option to contact customer support at 1 – 888 – 221 – 1161.
Reasons why a PayPal account can get limited
When PayPal limits an account, it considers that it violated at least one of its terms and conditions within the agreed policies. It is also because the user participated in fraudulent or illegal activities. Some common reasons are:
- Acceptable Use Policy
- Business Entity Agreements
- PayPal balance terms and conditions
- Any other agreement
- Violation of any law, statute, ordinance, or regulation
- Sale of counterfeit goods
- Giving false, inaccurate, or misleading information
- Sending or receiving what may be fraudulent funds
- Having a negative balance in your account
Upon confirmation that it violated any of these rules, PayPal may refuse to provide its services in the future and will keep the funds in the account restricted for 180 days to protect against liability.
What does “permanently limited” mean for a PayPal account
PayPal monitors its customers’ accounts to assess that all activity is legal and under their terms and conditions. They will send the “permanently limited” notification when they consider that the account violated some of their terms.
They also consider it if they spot evidence of any fraudulent activity. If this notification appears, it indicates that it is no longer possible to use that account or create a new one in the future.
Perhaps one of the concerns is that you will not be able to be part of PayPal again, or at least not with the limited data you had in the account.