At some point, you may get the error “the cash application cannot log in on this device” the first thing you should evaluate is that you are using the correct user and password to log in.
Furthermore, if you have a VPN connection, restart it and try again; you can also try using another Wi-Fi network or mobile data to carry out the transaction.
Why do I get this error in Cash App?
One of the particularities of Cash App is its strict privacy measures that have the mission to provide you with all the security and protection you need to avoid data or identity theft.
Before trying to solve the error, it is important to know the possible causes to rule them out and check if you need to ask for help from the application’s technical support.
You must update the application
When you start having errors logging in, check if the version of the application you have is updated, this is common in iOS devices due to the constant updates that the equipment has.
Keep the latest app version downloaded to avoid problems when you need to send money.
You are running the App in the background
When you run apps in the background, you have a higher chance of having problems with them. Generally, apps hide your location data, such as VPN; that’s why the App considers the login untrusted.
You are logged in on many devices
Remember that financial apps like Cash App have security systems; if you start running them on many devices, you will be in breach of Cash App policies.
You can log in on only one device at a time. Otherwise, the App will start to crash and not begin on other devices.
How to fix Cash App not being able to log in on your device?
You will rarely have issues with Cash App, but it doesn’t mean they will never exist. When it tells you that it can’t start on that device, try one of these alternatives:
Log out on all devices where you are logged in
The security problem is most common when this error appears, possibly because of many simultaneous connections. Start closing all active sessions; if you have an iOS device, you can log out by double-pressing the home button.
For Android users, press the home button or the one dedicated to “recent apps” and delete the application from the active Apps. You must also turn off the VPN that hides your location; remember that the application is only available in the United States and the United Kingdom.
Do not log in and log out too often
It is not advisable to log in and out so many times during the day, leaving only a few minutes between each login. Wait a few hours or log in through another device when you have trouble completing transactions.
Check your internet connection
To avoid these problems, you need a stable, strong, and secure internet connection to prevent these problems. If you experience a failure using Wi-Fi, you can try using mobile data to verify that it is not due to an unstable connection.
Remove and reinstall the application
If you cannot get the issue, try uninstalling and reinstalling the application; maybe it is a difficulty with the device, and this way, you will fix the problem. Of course, this may be the last option.
Try it after logging out of all devices where you were active before, checking the connection, and updating the application. If the issue still occurs, you will need to contact customer support.