Sam’s Club is a wholesale operator targeting high-consumption families or institutional customers such as hospitals, restaurants, hotels, and other businesses. This means that the number of items in constant movement for sale is quite high.
Among so much merchandise, it is recommended to inspect it at the time of purchase since some products may arrive in a sub-optimal state or perhaps with factory defects. On account of this, it is important to know the return and exchange policies Sam’s Club offers to its customers.
How does Sam’s Club return policy work?
Sam’s Club return policy is quite specific; due to different warranty periods for each item to be returned. Knowing the right times for a return with a refund for each type of item is recommended to avoid future confusion.
Most Sam’s Club items can be returned without a warranty as long as they are in perfect condition, do not present alterations, are in their original packaging, and are together with the purchase receipt. However, for other products, it does not work that way.
90-day guarantee
Major appliances such as refrigerators, washing machines, dryers, freezers, etc., allow for 90 days from when the purchase is made to their return.
30-day guarantee
Heavy commercial equipment, i.e., excavators, trucks, tractors, and the like, allows for 30 days from the purchase to request a return. This list is also joined by all those items linked to motorsports.
14-day guarantee
The stipulated time to return a cell phone at Sam’s Club is 14 days from the time of purchase. Cell phone policy applies to prepaid and postpaid devices and those that have not yet purchased a plan.
What kind of items can I not return to Sam’s Club?
Some items are not included in Sam’s Work’s return policies, which means that the return guarantee times do not apply, nor are refunds allowed for the amount of money used in the initial purchase.
So that there are no doubts and you don’t have a hard time returning these products, we leave you a list: tickets, personalized items such as photos or personalized gifts, gift cards or prepaid cards, or prescriptions to any program.
Some items will depend on the store, so we recommend you to talk to your nearby Club when returning them; these are cigars and tobacco, alcoholic beverages such as beer and wine, eyeglasses, batteries, hearing aids, and tires.
Process of return at Sam’s Club
There are three different return processes at Sam’s Club: take the item to your nearest Club, send it by mail or contact the customer service number to process the return order.
Returning items at the Club
Remember that Sam’s Club stores are called clubs because customers are members of a partnership.
This option is simple: go to your nearest Sam’s Club store, and go to the customer service area with the merchandise and payment receipt. You will explain the return and hand in the item for the customer service agent to reload into the system.
The refund will be given in cash or returned to the account where the money was paid for the purchase; this will depend on the payment method applied at the purchase.
Ship It from your home
It is feasible if you cannot come to one of the stores or want to do it from the comfort of your home or business. To do so, you must log into your Sam’s Club online account and click on “order details” or look for the “Help Center” option.
There you will see the items purchased and the option to return merchandise. Look for the “view details” option on the right side of the page; once there, you must select the “return item” option; this will take you to a page with instructions for the return.
Sam’s Club will email you within 5 to 7 days with the return label for you to print and place next to the package; that way, you will not have to pay the shipping costs since Sam’s Club will take care of everything.
When you send the package to Sam’s Club, it must be packed in the original packaging and the payment receipt so the store can accept it. In addition, it must be in perfect condition for use.
The refund will be issued once the return process is completed. The money will be recharged to the credit card or debit account of the originating account shown on the payment receipt. If you do not have the payment receipt, you will not be able to return the item.
The return by mail can only be applied for items purchased online since they will appear in your account system, and you will be able to do the process yourself. If it is an item purchased at a Club, you will not be able to return it online.
Calling Sam’s
If you are not convinced about how the return process works or if you are in time to do it, you can always call the customer service number (888) 746-7726. You will need to provide the order number on the payment receipt, and they will process the return.
In this option, the customer service agent will explain how to proceed with the return, and they will take care of adding it to the system.