Most purchases are made with the certainty that if a product does not work for you, there is a solution. In the case of Urban Outfitters, the answer is their return and exchange system.
Not all companies handle their return policy in the same way. Some take it to the edge of the law, while others take it a step further and seek to use it to position themselves according to their buyers.
In the case of Urban Outfitters, returns and exchanges are available for unused or factory-defective products, including furniture. Contact them with your order number, and the company will provide a solution.
How does the exchange process work at Urban Outfitters?
In the case of product exchange, you can exchange the product for the same option in a different size or color within 21 working days. At the same time, it is also possible to exchange for another product in the same price range.
When an item is mailed, there will be no restocking fee and free shipping. This process is not always available at all Urban Outfitters locations and is only allowed for domestic sales.
How the returns process works
Any defective or unused item may be returned within 30 days of purchase, even if purchased online or in-store. In the case of furniture, this period starts from the day of delivery.
Once the return is made, the payment will be returned to the original method in a process that takes 2 to 3 business days, depending on the banking process. A fee may be deducted depending on the type of return.
How do I start the return or exchange process online?
The first thing to do to start this process is to get the order number. Either on the original invoice, website, or email after the purchase.
Once done, the return form should be printed from the website along with the prepaid shipping label.
When the product is ready to be shipped back, it must be sent to any of the Urban Outfitters branches or distribution centers. This process will take 14 business days.
When can the process not be initiated at Urban Outfitters?
The refund and exchange process can only be done as long as the correct procedure has been followed. Returns that have skipped any of the abovementioned steps will not be accepted.
At the same time, the products must comply with certain characteristics to be part of this process, such as having been returned with all safety labels and purchased outside of a discount period.
Return period for a defective item
In the case of defective items for return or exchange, there must be notified before the completion of the 14 days after purchase.
How long do I have to return the product?
The beginning of the return or exchange process has a time limit of 30 days after purchasing the item. Whether it has been virtually or in person at any of the stores. In the case of furniture, the period begins once it has been delivered.
In the case of holidays, this process is extended up to 60 days, allowing returning gifts and choosing the most appropriate reimbursement method.
References
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“Return Policy.” Urban Outfitters, https://www.urbanoutfitters.com/help/return-policy.