Lululemon is one of those stores that everyone should visit. They have a wide variety of quality clothing, which will surely get you out of trouble when you go to the gym or want to be comfortable.
However, as with any store, it is important to know the return and exchange policies to know what to do in these cases. In addition, you won’t miss the opportunity to exchange a damaged garment or one you don’t like because you didn’t have the necessary information.
How to cancel a Lululemon order?
Yes, it is possible to cancel orders placed through Lulu Direct. However, they have an estimated 1 hour to cancel any order. Once this time has expired, you will no longer be able to cancel it.
However, this application allows you to modify the time to cancel orders. This can be done by updating the “production delay” section.
The above applies to orders that have already been paid for. If it has not been paid yet and you wish to cancel it, you can do so at any time.
What should I know about returns at Lululemon?
Don’t worry about losing money if you wish to return a product. All returns at Lululemon are free of charge. In addition, you have two options to request them: by going to one of the stores or by mail.
However, this does not apply to all items. There are final sale items that do not apply to returns, such as We Made Too Much, water bottles, and underwear.
How long do I submit my return request once I have purchased the item?
The time may vary from branch to branch, but generally, you have 30 days to request a return or exchange.
It is important to note that this time is modified depending on whether you are in high season. In high season, requests for refunds are usually not taken, as is the case for December.
Because of this, the applications sent before November 7 of the present year are the only ones applicable for a refund before January 2024. If your application was sent before this date, you could expect a response within 12 to 15 business days after sending it.
How can I request the return of my items?
There are two ways to request a return: through the Lululemon online platform or in person. The option to choose will depend on the customer’s convenience.
Online return request
Please note that you have 30 days to create the return authorization for online requests. Otherwise, you will not be able to process your refund. If you meet this requirement, you can proceed with the following steps:
Login to the Lululemon website and go to the returns page, where you can request your return, and a shipping label will be generated for you to print.
Once you have the shipping label, you can put the items in a box or bag and stick them with the shipping label on the outside, ensuring that the barcode is easily visible.
The shipping address will depend on the country you are in. The location can be obtained through FedEx Ground in Canada or the United States. In the case of the United States, you can also find it with USPS.
Once the package has been shipped, it will be refunded within seven business days. In addition, you will receive an email notifying you of the exact time the transaction was completed.
Requesting a return in person
Whether your purchase was made in Canada or the United States, you can request a refund by bringing the item to any Lululemon or Ivivva location. Factory outlet stores are not included.
This service is currently not taking place because the stores are closed. But, once they reopen, you can request your refund in person.
If I make my purchase after November 7, will I be able to receive a refund?
Yes, of course, you will. The difference with refunds on these items is that the extended vacation return policy applies. Items purchased by December 24 will be eligible for a refund until January 22.
What do I need to consider for my items to be approved for a refund?
To be approved for a refund, you must ensure that the items you are returning are in perfect condition, have never been washed, and have the original tag attached. In addition, you must send the invoice for the purchase.
In the case of shoe refunds, the shoes must be returned inside their box. If the shoe refund was requested within the trial period, you will be able to receive payment through the payment method used for your purchase.
How can I check the status of my refund?
The process is simple; you can do it through your Lululemon account.
Access the “Order Tracking” section. Once you are logged in, you can check your email address and password.
If you don’t have an account, don’t worry, you can also check the status by entering your order or return number and email address. After that, you will be able to see the time remaining for your refund to arrive.
Can I request a refund for an item I purchased outside my country of residence?
Lululemon is always looking to make life easier for its customers, so you don’t have to worry about these cases. If you are in the United States and want to exchange a product you bought in Canada, you will not lose the opportunity to get your refund or exchange.
Items can be exchanged or credited the amount to a gift card at different branches.
References
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“Return Policies.” Lululemon, https://info.lululemon.com/help/returns/return-policies.