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How Do I Make A Cricket Phone Insurance Claim? Step-by-Step Guide

by Luis O., CFA, FRM
26 January, 2024 - Updated on 30 January, 2024
in Insurance
How do I make a Cricket Phone insurance claim?

Many users have questions about how to make a Cricket Phone insurance claim. To make this type of claim, you should remember that you must have Cricket Protect, through which claims will be approved quickly and, in most cases, submitted the next business day.

It should consider that one must submit claims within 60 days from the date of the loss incident to make a Cricket insurance claim. This way, you will be able to have the replacement device in a very short time. However, you may still have doubts about how to file a Cricket Phone insurance claim and a Cricket wireless claim, so I invite you to read on and find the Cricket insurance phone number, what does Cricket Protect cover and much more.

Contents

Toggle
  • What is Cricket Protect?
  • How Does Cricket Insurance Work?
  • Cricket Phone Replacement Policy
  • How Do I File A Phone Insurance Claim?
  • For What Damages Can a Cricket Claim Be Filed?
  • What Can You Do if the Insurance Company Denies the Claim?
  • What Is Cricket Protect And What Does Cricket Phone Insurance Cover?
  • How is the Cricket Claim Warranty?
    • Warranty Exchange Options
  • Is Cricket Protect Worth It?

What is Cricket Protect?

Cricket Protect is an invaluable service provided by Cricket Wireless, a prominent mobile virtual network operator in the United States. Designed as an optional add-on service, Cricket Protect offers comprehensive device protection and support  to enhance the experience of Cricket Wireless customers.

With this service, customers gain peace of mind knowing that their devices are safeguarded against various potential issues. Cricket Protect is the Cricket insurance coverage that covers a wide array of scenarios, including accidental damage, loss, theft, and mechanical or electrical breakdowns, ensuring that eligible devices are well-protected.

What is Cricket Protect

How Does Cricket Insurance Work?

In the unfortunate event of damage or loss, customers can call the Cricket insurance claim phone number to take advantage of the service’s features, which typically include device replacement, repair services, technical support, and even data backup options.

Those features are designed to minimize disruptions and provide seamless customer assistance when needed. It’s important to note that the specific details and terms of Cricket Protect may vary, as the service is regularly updated to meet customers’ evolving needs.

Contact Cricket Wireless phone insurance number to obtain more information on the service. Their knowledgeable representatives will be able to provide comprehensive guidance and address any specific inquiries regarding Cricket Protect.

Cricket Phone Replacement Policy

if something is damaged or needs to be replaced due to an incident, you can call the Cricket insurance claim phone number and ask for a Cricket replacement phone. Still, the maximum amount Cricket Assurance will spend on the replacement is $2,500.

Check ➤  How much is E&O Insurance for Realtors?

How Do I File A Phone Insurance Claim

How Do I File A Phone Insurance Claim?

To make a phone insurance claim, you need to have the device’s phone number, make and model, billing address of the account holder, date, time, location, and details of the incident, and a credit or debit card to pay the deductible.

Once you have all this information, follow these steps to make a phone claim, Cricket:

  • Call Cricket Claim Phone customer service to file the claim (which is the same as the Cricket Protect number), or do it directly from the Phone Claim or Cricket wireless phone claim website. Call Cricket insurance number at 1-855-309-8342.
  • When the claim is approved, wait for the replacement phone to arrive, which will arrive the next business day.
  • Activate the new phone as soon as it arrives, and follow the activation instructions with the replacement phone.
  • Alternatively, visit phoneclaim.com/cricket and select “Start a Claim” to start Cricket file a claim.

Once you have filed the claim, it will need to be approved. After approval, you will need to wait for further instructions from Cricket

The non-refundable device deductible must be paid for the claim to be effective. This deductible is usually $10 to $250, depending on the device. If the device is a high-end device, the deductible will be higher, whereas for cheaper models, the deductible will be lower.

For What Damages Can a Cricket Claim Be Filed?

For What Damages Can a Cricket Claim Be Filed

Now that you know how do I file a claim with Cricket, you should note that a phone insurance claim can be filed for Cricket Wireless if your insurance plan covers the problem so you can make a cricket wireless insurance claim. You can also file a claim per the coverage plan provided by the phone company.

The process will differ for each person and will be detailed in the insurance plan purchased. It is an insurance policy that works much like any insurance policy when you file a claim Cricket.

These policies will be the same as traditional insurance policies, whereby you will pay each month in exchange for the guarantee of the specific damages stated in the insurance.

However, each policy is different, so you should always read the fine print to determine if you have a deductible. If you have one, you should check to see if you have already met it, and this way, you will know if the insurance will respond to your cell phone.

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What Can You Do if the Insurance Company Denies the Claim?

When a Cricket Wireless phone insurance claim is often filed, the carrier may deny the claim. Likewise, the Cricket phone claim insurance company may also deny the claim.

But all is not lost because you can still file a complaint or claim for a settlement, known as consumer arbitration. It will be an excellent way to get the compensation you need, hold the company accountable for what you pay in insurance amounts month after month, and avoid getting ripped off.

What Is Cricket Protect And What Does Cricket Phone Insurance Cover?

You may not be sure if you can claim as a Cricket Protect beneficiary, what does Cricket insurance cover, and you may not know if the $8 per month cost is worth it, so you better call the Cricket insurance claim number. So, what does Cricket insurance cover?

Among the things Cricket phone insurance can cover are:

  • Loss
  • Theft
  • Accidental breakage
  • Liquid damage
  • Warranty exchanges
  • Non-warranty breakdowns
  • Phoneclaim Cricket
  • Standard battery
  • Standard wall charger
  • SIM card

On the other hand, if you have contracted the protection service (Cricket protect claim).

This Cricket insurance will also include some benefits such as:

  • 16GB of storage for photos and videos.
  • The Cricket protection plan prevents you from having to buy a new phone at a full retail cost in case of damage or theft (call phone claim Cricket or p).
  • Great phone coverage that allows you to meet all your needs.
  • Convenient replacement process to get you back to a working phone.
  • Same-day repair of the broken screen for $29 in certain areas.

However, you should note that Cricket manages a cell phone table included in insurance responses.

If your phoneclaim/Cricket is not in this group of devices, your application will most likely be rejected, so you should check the official website or call the phone claims Cricket because this table is constantly changing.

How is the Cricket Claim Warranty?

How You Make Cricket Phone Insurance Claim

You can be assured of a warranty when you purchase a device from Cricket Wireless. Most devices have a one-year warranty; however, some Cricket-branded phones have a two-year warranty. Refurbished devices, on the other hand, have a 90-day warranty.

If you ever need to make a Cricket warranty claim, it has an exchange-by-mail program that you can use. To get started, visit the warranty website and fill out the Cricket Warranty claim form or contact the Returns Center.

Once you’ve initiated the warranty claim, you’ll need to send your device back to Cricket for inspection. The Returns Center will examine the device to determine if it meets the warranty conditions. If your device is eligible for a replacement, a new device will be shipped to you. There are various options for returning the device, including visiting a UPS Store or sending it directly to the Returns Center.

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It’s important to note that non-compliant returns and items not covered by the warranty will be returned to the customer. Additionally, it’s worth mentioning that Apple iPhones have their own warranty and repair process separate from Cricket’s warranty program. Those who purchase Alcatel VR goggles come with a 6-month warranty.

Warranty Exchange Options

The warranty exchange options offered by Cricket Wireless are:

  • UPS Exchange (Standard Warranty Exchange): To process the return of the device, visit your local UPS Store. There is no charge to the customer, and the estimated delivery time is 1-2 business days (no weekend delivery).
  • Post Exchange: Return the defective unit to Cricket’s Returns Center. The equipment must be received and inspected for compliance before a replacement is issued. The estimated delivery time is 5-7 business days (no weekends), and the customer is not charged.
  • Advanced Exchange: Receive a replacement unit before the defective unit is sent to the Cricket Claims Return Center. Next-day delivery is available for $20, and 2-day delivery is available for $10. A credit card is required, and the customer will be charged a security deposit equal to the value of the equipment. If the equipment is within the terms of the Warranty Exchange Return Policy, a full refund of the security deposit will be credited to the customer’s credit card within 5 business days of receipt of the defective equipment at the Cricket Return Center.

The deposit will not be refunded, and the defective equipment will be returned to the customer if the equipment does not qualify for a warranty exchange.

Is Cricket Protect Worth It?

Customer perspectives on the value of Cricket Protect differ significantly. While some customers find it a worthwhile investment, particularly if they own expensive phones or have a higher risk of losing or damaging their devices (the Cricket lost phone claim is an excellent service), others may view it as superfluous.

Those who opt for Cricket Protect often prioritize its added security and peace of mind. On the contrary, some customers argue that they can do without it by taking preventive measures like using sturdy phone cases and reliable screen protectors.

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