DoorDash is reinventing itself and testing its drivers to raise awareness and protect them from tragedies that can happen due to impaired driving behavior, such as driving under the influence of alcohol or narcotics, for example.
Thanks to this new feature, Dashers can control their driving speed to avoid exceeding limits, committing infractions (which would cost perhaps more money than a driver earns per week), and regulating other features of this pilot test that DoorDash has been conducting since the beginning of 2024.
These new safety tools were created to help Dashers stay safe and avoid potential violations while driving and delivering orders to diners. Thus, among the measures the fast-food delivery company has put in place are the implementation of Cambridge Advanced Telematics, reduced notifications while driving, encouraging customers to send secure messages, One-Tap Messaging, helping new Dashers to understand the system, and, in addition, an option for drivers to reject or cancel an order with just two taps on the app’s screen.
What measures is DoorDash taking for dashers?
The delivery company has been actively implementing a series of initiatives and improvements since the beginning of this year, all aimed at enhancing the safety and efficiency of its operations. Some of the noteworthy actions taken include encouraging customers not to engage in messaging with Dashers while they are on the road.
Also, a strategic partnership was formed with Cambridge Mobile Telematics to equip Dashers with advanced telematics systems. That is a conscious effort to reduce the number of distracting in-app notifications sent to Dashers while they are driving, introducing a user-friendly one-touch messaging option for Dashers to facilitate communication, streamlining the process for Dashers to decline orders when necessary.
It is also a valuable trial program designed to educate and train new Dashers on how to place orders accurately, thus empowering them to excel in their roles. These combined efforts underscore the company’s commitment to creating a safer and more seamless experience for its drivers and customers.
New improvements and updates in the Dasher app
As mentioned above, the company is actively involved in testing and implementing innovative measures in Dasher applications, with the primary objective of reinforcing safety during the execution of their tasks. The overriding consideration is to equip Dashers with the necessary tools and knowledge to ensure a high level of security and well-being during their work.
This involves not only encouraging responsible vehicle handling but also minimizing concerns related to potential traffic accidents and other safety risks. By continuously refining and improving the features and functionalities of Dasher applications, the company is dedicated to creating an environment in which Dashers can carry out their tasks with the utmost confidence, knowing that their safety is of paramount importance.
Driving Insights
DoorDash has introduced “Driving Insights” to promote safe driving among delivery drivers. It analyzes location data from their mobile phones to identify abrupt braking or acceleration. The goal is to provide personalized feedback to enhance driver safety and create awareness about driving habits.
Drivers can review their recent driving history and patterns. The tool is being tested in several U.S. cities, with positive feedback from initial locations like Phoenix and Salt Lake City, demonstrating its value in encouraging safe driving practices.
Apple CarPlay
DoorDash’s integration with Apple CarPlay allows Dashers to display the app’s navigation on their car’s built-in screens for safer and more convenient deliveries. To use this feature, Dashers need the Dasher app for iOS and a CarPlay-compatible vehicle. By connecting their phone to the car via Bluetooth or USB, the Dasher app’s navigation directions appear on the car’s screen.
While CarPlay is currently in a pilot phase in select markets, it will be rolled out to a broader user base over the next few months. DoorDash also plans to add more features to the CarPlay app, enhancing its functionality. However, it’s important to note that the current version of the app only supports navigation directions and does not include order management or status update features.
Speed limit notification
When Dashers use in-app navigation, they can prominently display on-screen indicators that reveal their current speed compared to the posted speed limits on the roads.
This real-time speed information serves as an invaluable tool, empowering DoorDash drivers to make safer and more informed decisions during their deliveries, ultimately contributing to a reduction in speed-related accidents.
@nbc10boston A DoorDash driver has been charged after driving their car into a body of water in Middleton, Massachusetts, on Friday morning, officials said. More at nbcboston.com. #massachusetts #news #video #fyp
Furthermore, those features serve as a tangible reminder of the importance of adhering to speed limits and practicing responsible driving while delivering. Safety stands as a core and unwavering priority for DoorDash, and these features, coupled with the array of measures undertaken by the San Francisco-based company throughout the year to safeguard its valued Dashers, represent yet another concrete manifestation of the company’s resolute commitment to ensuring the well-being and security of its workforce.